Premier Traveler Concierge
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Booking Terms and Conditions
 
About Us
Started in 1994 in New York City, Fare Buzz is one of the leading travel providers in the industry. The company has created affiliations with vendors of various travel products. Due to their buying power, the company is able to negotiate aggressive deals on air, hotels, car rentals and now vacation rentals to pass the savings on to the consumer.

Fare Buzz employs an expert staff that has a combined experience of over 80 years in the Travel Industry. The company takes pride in maintaining their clients for years, many of whom have been with the company since the beginning.

Additionally, Fare Buzz specializes in discounted business class tickets and corporate accounts for business professionals who travel frequently. Companies are able to book airline tickets, hotels and car rentals at discounted rates, helping them cut their travel expenses significantly.

Fare Buzz differentiates itself from our competitors by offering the following:
• Product and Service Guarantee
• Price Meet or Beat Policy
• Dedicated Travel Professionals
• Live Customer Support

Please feel free to contact us with any questions regarding personal or corporate travel. We can be reached atcs@farebuzz.com .

Fare Buzz is Strongly Committed to Protecting Your Privacy
We do not sell, trade, or rent your personal information to others. We keep your personal information private and secure. When you become a member of our program, you provide your name, email address and other information. We use this information to answer your questions and process your requests.
This web site uses cookies to personalize your experience at this site, and optionally to speed up the member sign in process. Cookies are information stored on your computer. Cookies are not used to track your movement or perform any function other than to enhance your use of this site. If your browser does not support cookies, or you have not enabled cookies on your browser, many of these time-saving features will not work properly. Also, you need to have cookies enabled in your browser if you want to enter the member's area.


To keep you informed about our latest services, we may notify you via email newsletter of any changes or new additions to our site. You may unsubscribe from our email newsletter by following the unsubscribe instructions in any email you receive from us.


Other sites accessible through our web site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Fare Buzz is not responsible for the actions of third parties.

Customer Information Security

1. Personally Identifiable Information is collected when:

a. The online customer submits traveler information at the time of booking a reservation.

b. The customer registers on the site and becomes a member.

c. The customer registered in 1b adds profile of other customers.

d. Travel arrangers register on the site to book travel for their clients.

e. Customers sign up for special promotions and sweepstakes.

f. Contact customer service through online customer care center.

2. Security of Information:

a. The credit card information is collected on a Secured Socket Layer (128 bit SSL) secured page and is directly sent to the online processor for verification.

b. We do not store credit card information in our system. The credit card information is stored at the facilities of our online transaction processing company.

c. We store the personally identifiable information within secured DMZ environment which is housed inside robust firewalls.

3. Use of information:

a. We do not sell any personally identifiable information to our business partners, affiliates and third party companies.

b. We use the customer information to send them travel deals and promotions, booking related confirmation emails and newsletter.

GOVERNMENT AND LEGAL
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Site.

CHILDREN'S PRIVACY PROTECTION
Fare Buzz understands the importance of protecting children's privacy in the interactive online world. The Site is not designed for, or intentionally targeted at, children 13 years of age or younger. It is not our policy to intentionally collect or maintain information about anyone under the age of 13.

OPT-OUT
We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes when we ask for this information. For example, if you purchase a travel product, but do not wish to receive any additional marketing material from us, you can indicate your preference in our order form.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication, or by contacting us at the address below, or UnSubscribe Here.

CONTACT US

Phone: 888-808-4123

TERMS OF USE
Fare Buzz shall not be liable for failure of travel service suppliers, including but not limited to airlines, hotels, steamship lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers. Fare Buzz , in providing travel management services, does not guarantee or insure the services to be provided by any supplier, the financial position of such suppliers or the reimbursement to you from any loss experienced as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults if any or from other responsible third party unless such was caused by Fare Buzz .

In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for refund, which may be permitted by law or statute. Fare Buzz warrants that it provides the highest standards of service in the trade and will use appropriate care in selecting suppliers so as to protect you from such default.

Except as expressly stated herein, Fare Buzz assumes no responsibility for actions relating to travel services beyond the control of Fare Buzz or its employees. Fare Buzz is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any supplier of Travel products. Fare Buzz shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to payment for such service.

Fare Buzz acts as a service bureau that provides value added service to retail travel agents. Fare Buzz has no control over and assumes no liability for the actions of the suppliers from whom it obtains Travel products. For your convenience Fare Buzz has included its service bureau fee in the fare quoted to you. Our service bureau fee may vary depending on a number of factors, including the market conditions, the amount of savings we pass on to you, the time and effort we spend on locating the tickets you request at the best prices, upgrades applied if any, your form of payment, etc.

Once tickets have been issued there may be a penalty involved for refunds. We do not have control over printed prices on the tickets, although most tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected. We urge you to inform your client of this.

Fare Buzz believes in 100% customer satisfaction. If you are dissatisfied for any reason, please contact Customer Care.

Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (Low, mid or High Season), advance notice provided, minimum stay requirements fulfilled and flight load.

All content on this site has not been checked for accuracy or reliability, we disclaim any damages that may occur due to this information, all users must ascertain the accuracy and reliability of this content themselves through other mediums.

Fare Buzz does not guarantee, endorse, validate or promote other advertiser products and services that are advertised on this web site.

LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL WE, AND/OR OUR PROVIDERS OR DISTRIBUTORS, BE LIABLE FOR ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING ON THE SITE, OR YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO, AUDIO, OR OTHER INFORMATION FROM THE SITE. IN NO EVENT SHALL WE, AND/OR OUR PROVIDERS OR DISTRIBUTORS, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, DAMAGE, OR ANY SPECIAL, PUNITIVE, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS OR LOST SAVINGS), WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, THAT ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH THE USE, OR THE INABILITY TO USE, THE SITE OR THE SERVICES OR MATERIALS ON THE SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR AGGREGATE LIABILITY, OR THAT OF OUR PROVIDERS OR DISTRIBUTORS, EXCEED THE TOTAL CHARGES SET FORTH IN THE ITINERARY GIVING RISE TO ANY SUCH LIABILITY. ANY CLAIM OR CAUSE OF ACTION ARISING FROM, OR RELATING TO, YOUR ACCESS AND USE OF, OR PURCHASE OF PRODUCTS AND/OR SERVICES FROM, THE SITE MUST BE BROUGHT WITHIN ONE (1) YEAR FROM THE DATE ON WHICH SUCH CLAIM OR ACTION AROSE OR ACCRUED OR PURCHASE WAS COMPLETED. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. YOUR USE OF THE SITE SHALL BE AT YOUR OWN RISK. WE ARE ACTING AS AN INTERMEDIARY OR AS AN AGENT FOR PROVIDERS OF TRAVEL-RELATED PRODUCTS AND/OR SERVICES BY PROMOTING, SELLING OR ACCEPTING RESERVATIONS OR BOOKINGS FOR SUCH PRODUCTS AND/OR SERVICES (SUCH AS AIR AND GROUND TRANSPORTATION, HOTEL ACCOMMODATIONS, MEALS, TOURS, CRUISES, TRAVEL INSURANCE, ETC.).

INDEMNIFICATION

All Users agree to protect and indemnify Fare Buzz, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
1. You or on your behalf in excess of the liability described above; or
2. By third parties as a result of
  -your breach of these Web Site Terms, Conditions and Notices or the documents referenced herein;
  -your violation of any law or the rights of a third party; or
  -your use of this website.

SITE USAGE AND TICKET PURCHASE

You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use this Web site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of this Web site (as well as for use of your account by others, including, without limitation, minors living with you). You agree to supervise all usage of this Web site by minors under your name or account. You also warrant that all information supplied by you or members of your household in using this Web site is true and accurate. Further you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of this Web site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of this Web site may result in you being denied access to such facilities.

All offers, prices, and conditions of sale may be subject to: (a) change without notice; (b) advance purchase, eligibility, seating, or other limitations; (c) travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or wait listing restrictions; (d) reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); and/or (e) other conditions/restrictions (f) availability. Lower prices may be available. If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the "Warsaw Convention" may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.

A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. At times when the Fare selected is not available an approval code may have been taken on your credit card, if the transaction is not completed the approval code may block your available credit for a time period until the bank removes the block. Purchaser is aware of all airline restrictions and agrees to reimburse Fare Buzz for any Airline Charges, Debit Memos and collection fees incurred by Fare Buzz.

REFUNDS

All our tickets, hotels and car rental service fees are NON-REFUNDABLE.
• For air fare rules call reservations.
• Hotel cancellation penalties are stated at the time of booking.
• For car rental refund rules contact the supplier.
If you have applied for a refund with us, we do not guarantee the time period it may take for the refunds to be processed by Credit Card Companies.

CREDIT CARD DECLINES

At the time of processing your transaction if your credit card declines, we will make all efforts to notify you by way of an email message within 3 business days. The transaction will not be processed if your credit card has declined. The FARE is NOT GUARANTEED.

CHANGES
Any changes made to the itinerary is restricted, all our tickets/hotels/cars/packages/cruises do not allow any date or name changes after the booking is completed. We advise that you purchase insurance.

DISCOUNT OF AIRFARES
In accordance with the US Airline Deregulation Act, Open Sky Agreements, and subsequent codifications, discounting on air tickets is now legal. Due to our large volume, and numerous purchasing sources, we are allowed to bring you many published air fare prices for less than the carriers’ published price. Please note that Service fees are charged above the discounted air fares to provide value to our customers such as 7 days a week toll free # call center support, ticketing, quality control, technology automation, etc. The value of discount may vary based on fare type, availability, seasonality, referral source and destinations.

FEES
In order to serve you better and for the cost of automation, customer service, quality control, airline reporting, GDS scan costs, fulfillment, dispatch and other related services these fees are NON REFUNDABLE.

FARE CHANGES

At times even after the confirmation of a reservation airlines may change the fare. We will notify you of any fare changes and we do not assume any responsibility - financial or otherwise for any such fare changes. We will notify you of the new fare and at that point you may either cancel or still purchase the product at the new cost.

TICKET DELIVERY

If an e-ticket could not be issued for a particular reservation or if a delivery was being made of another product or service, Fare Buzz will send the paper ticket, product or service through a secure mode of delivery (a reputed courier company) and the applicable shipping charges debited to the credit card holder's account as per rates published on our website. Fare Buzz does not assume any responsibility for the fault of the delivery company. We will attempt to redeliver but do not provide any guarantees for redelivery on time. If you provide incorrect address, then you may have to pay excess fees to the delivery company for alteration of the address. You will be billed to the credit card used for payment. If an e-Ticket is generated the ticket information will be available on the web-site.

CREDIT CARD PAYMENT TERMS
1. All credit cards must have verifiable billing Address.
2. We only accept the Traveler's Credit card online; we do not accept 3rd party credit cards online.
3. If you wish to use a third party credit card, please email us at ccv@farebuzz.comand we will fax you a Credit card Authorization form.
4. If there is any issue with the Credit card, we will notify you within 24Hrs, by submitting the Credit Card; it automatically does not guarantee "Ticketing".
5. You are agreeing to reimburse the commissions back to Fare Buzz if the client/traveler disputes the credit card payments.
6. You agree to be liable for any and all credit card payments disputes or other problems such as Fraud made to us or the supplier on behalf of your client. You agree to reimburse Fare Buzz is cases of Fraud or Charge backs.
7. Credit cards with US or Canadian Billing addresses will only be accepted. We do not accept other foreign credit Cards.
8. You have read the rules and terms of the agreement.

TERMINATION

We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.

SCANS

If you abuse the system with numerous scans (searches) and not enough ticketed bookings, we will terminate your agreement immediately.

Baggage Policy On Connecting Flights

When there are 2 airlines involved for connecting flights then you may have to re-claim your bags at Connecting Airport and check in again for onward journey. You are also advised that in these cases if you have excess baggage, you will have to pay this twice, for each airline.

Credit Card Authorization Forms

At times for HIGH RISK transactions such as one way International tickets, Foreign origination tickets, we may need a Credit Card Authorization form to be filled out by the card holder, we do NOT guarantee that the fares may be valid until we receive the credit card authorization form filled out. At times the tickets may be issued even if we have not received the form back. All issued tickets are NON REFUNDABLE.
 

 

 

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