Robots in our daily life are not common yet, but JAL passengers will be able to make use of one for carry their baggage at the Fukuoka Airport in the domestic terminal. The new mobile robots are being placed in this area on a trial basis from April 17th until April 28th this year.
The target passengers to receive assistance in the transportation of their luggage are those in wheelchairs and families with a small child that has to be carried. The aim is for this new type of service to provide a safe and reliable means of transport for personal belongings while still keeping the baby or handicap person free of any dangers.
During the trial period, the robots are used to assist arriving passengers on flights from other points in Japan and help them gain easy access to ground transport. This can be a taxi, an awaiting vehicle or a bus service.
The system is very easy to use. Once a disable or elderly person approaches the counter where a robot can be asked for, one is assigned to them. This counter is near the baggage carousel. The baggage carriers in this terminal are similar to a shopping cart at a US grocery store, except the bottom is open. The open area on the bottom is the location the robot moves to and attaches itself. The robot then propels the baggage to the awaiting ground transport so the luggage can be off loaded into it.
Robots have been a part of industry for decades and they are now entering into the service area for the convenience of people.
Advantages of robots are they never go out on strike, take a vacation or sick day and never ask for a raise. They also never have a bad attitude.
The disadvantage of robots in our daily life right now is there are no pleasantries like ‘hello’ or ‘how are you’.
Sources: JAL, Air Transport News, Passenger Self Service